Refund policy

At Blush & Pop (blushnpop.com), we want you to love every purchase you make with us. Please review our Return and Refund Policy below to understand our guidelines on inspections, returns, exchanges, and complaints.

1. Delivery & Immediate Inspection

We advise all customers to verify their items as soon as they arrive:

  • Inspection at Delivery: Please inspect all items in your order upon delivery in the presence of the delivery rider.
  • Immediate Action: If you notice any visible defect, physical damage, or wrong item delivered, please hand the product back to the delivery rider immediately.
  • Important Note: Physical damage or item discrepancy complaints made after the delivery rider has left will not be accepted.

2. Eligible Circumstances for Returns & Complaints

Complaints and exchange requests will be considered under the following conditions:

  • Damaged Goods: The item arrives physically damaged or altered during transit.
  • Formulation or Quality Defects: Noticeable changes in product texture, separation, unusual color, or unpleasant odor.
  • Short Shelf Life: Beauty/cosmetic products supplied with less than two (2) months of remaining shelf life.
  • Change of Mind: Items may be exchanged within three (3) days of receipt. The product must be strictly unused, unopened, unwashed, and in resalable condition with all original seals and packaging intact. (For health and hygiene reasons, opened beauty products cannot be accepted for change-of-mind returns).
  • Allergic Reactions: Subject to strict medical terms outlined below.
  • 3. Allergy & Sensitivity Disclaimer

We encourage customers to choose products suited to their specific skin types:

  • All ingredients and product descriptions are provided by manufacturers.
  • Customers with known allergies, sensitive skin, or specific ingredient concerns should consult a medical professional prior to placing an order.
  • If an order is placed without prior medical consultation, the customer assumes full risk. Returns or refunds will not be issued for non-medically verified skin sensitivities or allergic reactions.

4. Refund Methods & Delivery Costs

  1. Delivery Charges: Shipping costs for returns or exchanges are the responsibility of the customer and will not be covered by blushnpop.com.
  2. Refund Method: Unless an error was directly committed by blushnpop.com, monetary (cash/bank) refunds will not be issued.
  3. Store Credit & Exchange: Approved returns will be issued in the form of:
    • A direct product exchange of equal value, or
    • A discount coupon/store credit for future use on blushnpop.com.

5. How to File a Complaint

If you experience an issue with your order, please log a complaint immediately to obtain a Complaint Reference Number:

  • Email Support: info@blushnpop.com (or via the contact form on blushnpop.com)

Once submitted, your request will be assigned to our Customer Care team for resolution.

Blush & Pop reserves the right to amend or update this Return & Refund Policy at any time without prior notice.